Lost license help

You lost your license data?

Here's some help to retrieve your license data without our help:

If you purchased your software after July 2018 your license was provided as a htm file called one of these:

key.htm

OP-X PRO-II license.htm

OP-X PRO-3 license.htm

OP-X_PRO-3_license.htm

Stringer license.htm

If you originally received it as "key.htm" you may also have re-named it to one of the other as we recommended. Since you had to download this file after purchase it still should reside somewhere on the computer you originally downloaded it to, normally in the "Downloads" folder, or wherever you put it afterwards. The best simply use the computer's search function to find it again. You also might have put this file on an USB stick for backup or even printed out its content on paper as we recommended.

If you can't find this file on your computer(s) and backup media anymore then it might be possible to download it again from the file attachements of the email you received after purchase, dependent on which was our reseller company when you bought:

MyCommerce / ShareIt (Digital River) / before December 11 2024:

In this case the email was sent from noreply at mycommerce dot com or earier from noreply-yourlanguageabbreviation at shareit dot com.
The subject headline was something like "Delivery information for OP-X PRO-3" (adapt the plugin name).
In this email you can download the "key.htm" anytime again from the file attachements.
The alternative download link however will have expired.

2checkout (verifone) / after December 11 2024 / only OP-X PRO-3 as new customer:

In this case the email was sent from support at 2checkout dot com
The subject headline was something like "Your order on www.sonicprojects.ch".
In this email you can download the "OP-X_PRO-3_license.htm" anytime again from the file attachements.

FastSpring / after December 11 2024:

In this case the email was sent from mailer at fastspring dot com
The subject headline was something like "Your Name, here's the receipt for your order from SONICPROJECTS250307-6990-45151".
In this email the temporary download link expires after 7 days, so you won't be able to download it anymore when this time has passed.

Once you found your license htm file again or downloaded it again from the attachements of the MyCommerce or 2checkout email (FastSpring: not possible anymore after 7 days) then simply double-click the file and it will open as local offline-website in your web-browser showing your license data and further instructions.

And please don't forget to make a backup of this file off-computer (eg. on an USB stick) and maybe additionally even print its contents (opened offline-website) out on paper to also have a non-digital backup. If you received it from FastSpring you also may send the license data to yourself by email and move the email to drafts to have an online-backup too.

If you purchased your software before July 2018 your license email was sent directly by us coming from info at sonicprojects dot ch. Subject headline: the plugin name.

Retrieve from Installed and licensed Plugin

In case your plugin is installed and licensed on your computer and you couldn't find your license data by file or email as described above you also can retrieve your license data from the installed and licensed plugin. For this go to the public documents folder of your computer (Windows: This Computer->C:\Users\Public\Documents, Mac: Top menu->Go->Computer->Macintosh HD->/Users/Shared/). In here you should find a folder called "SonicProjects", and within this one the plugin folders (OP-X PRO-II, OP-X PRO-3, Stringer, OP-MTX). Within the dedicated plugin folder you'll find a file called license.txt. If you can't find it like this you also can simply search your computer for a file called "license.txt". Note that your computer may find several of these if you have installed and licensed several of our plugins. Also there may be manufacturers also using files of the same type. But checking the path of the original folder you'll notice to which plugin or software it belongs. If your computer found this file or you found it by yourself using the provided pathes double-click it, and it will open in a text editor. BE CAREFUL NOT TO CHANGE ITS CONTENTS! Otherwise the license won't work anymore. If it's a license file from one of our plugins then after doublecklicking it you'll see one line at the top looking like this (using example data):
Firstname Lastname ID:1234,ABCD-0000-ABCD-0000-ABCD
and no blank character or line break after it. The part before the comma, so Firstname Lastname ID:1234 is your user-id expression, and the part after the comma, so ABCD-0000-ABCD-0000-ABCD is your license key. The best mark (from back to front) and copy the whole line (right-click -> copy... or ctrl/strg + C / cmd + C), open a new text editor instance (make sure it's in unformatted plain text mode) and paste it there, and then separate the items as described before. You may re-create the original structure your license data originally was provided in from this data, so:

User ID:
Firstname Lastname ID:1234

License Key:
ABCD-0000-ABCD-0000-ABCD

...then maybe still entile it e.g. "OP-X PRO-II license" (or whatever name the plugin is) and then save it somwhere with a file name (again e.g. OP-X PRO-II license) which helps to find it again in case you forgot where you saved it. Also make a bakup copy of it on an external drive or stick, and the best also print it out on paper and put this paper in a protecting wrap to your important documents (insurance contracs, bank account documents etc.).

Retrieve by contacting us

If all these methods didn't help you to retrieve your license data then contact us by email:

Contact us

IMPORTANT:
If you contact us to retrieve your license then please provide the following with your request:

- your FULL licensed name
- the original email address the license was sent to when you ordered
- the name of the product
- the about date of purchase